Topic, urgency, state, and a short summary.
Help intake
Explain your situation in a few lines
Share only high-level information. Do not send numbers or sensitive documents here.
General intake No sensitive documents
Numbers, confidential documents, or a full case history.
We route you back to the right guide, update, or general help path.
Before you send
Use it to sort the next step.
You do not need to tell the whole story.
Safety rule
If a detail does not change the route, it does not belong here.